Vitrin Chat
Support
Something wrong, or someone behaving badly? Here is how to reach a person, and what we do about it.
Reporting abuse
Anyone can report a person, a message or a channel from inside the app — open the profile or hold down the message, then choose Report. You can block someone at the same time, and blocking never tells them.
We review every report within 24 hours. Content that breaks these rules is removed and the account behind it is suspended or deleted. There is no appeal queue you have to find: a suspended account is told why, and can appeal from the app.
If you cannot use the app to report — you are locked out, or the matter is urgent — write to us and it enters the same queue.
What is not allowed
Vitrin Chat carries private conversations, and we do not read them. What these rules govern is what people do to each other, and what is published where others can see it — channels, groups, stories and profiles:
- Harassment, threats, or contacting someone who has blocked you
- Sexual content involving minors, in any form, ever
- Content that incites violence, or targets people for who they are
- Scams, phishing, and impersonating another person or company
- Spam, and automated bulk messaging
- Anything illegal where you are, or where the recipient is
Using Vitrin Chat means agreeing to these rules. They are part of the Terms of Service, which is the agreement between you and us — there is no separate licence to sign.
Deleting your account
You never need to ask us. In the app: Settings → Privacy & Security → Account → Delete Account. The screen tells you exactly what is removed and what is not before you confirm, and it is immediate.
Messages you already sent stay in the other person's chat — their copy of a conversation is theirs — and groups and channels you created keep existing for the people still in them. Everything that identifies you is gone, including your phone number, which becomes free to register again.
Everything else
Trouble signing in, a bug, a question, or a request about your data under GDPR:
support@vitrinchat.com for general help, privacy@vitrinchat.com for anything about your data.
We answer in English, German and Persian.